How One Utility District Overcame Customer Service Delays and Revenue Loss Using Modern Voice Technology
Madison Suburban Utility District (MSUD) faced a double hit: outdated phone systems that couldn't support remote workers, and thousands of dollars lost annually to late or unpaid utility bills. Within weeks of switching providers, staff were answering calls from home, the number of past-due accounts plummeted, and moving offices became a breeze. Discover the simple technology shift that saved this organization thousands and rescued them from endless IT headaches.
What it Takes to Be the Trusted Voice Provider of the BBB of Greater East Tennessee
What happens when an organization like the BBB of Greater East Tennessee is itself in need of a hosted voice provider? The decision criteria it uses and the vendor it selects is instructive to other businesses also in need of a solution. Discover the three factors behind CEO Tony Binkley's choice and what led him to declare: "I can't imagine being with anybody else at this point."
Millions of Customer Texts Go Unanswered: A Simple Way to Stop Ignoring Customers
Millions or customer texts are sent daily to business numbers that aren’t text-enabled. This not only results in poor customer experiences, but also lost sales. Understand how your business can avoid missing customer texts even if you aren’t ready to integrate business texting into your operations.
Why Your Business Number Gets Flagged as SPAM and How to Fix It
Frustrated that your business calls are being flagged as SPAM? Have you spent time implementing those “quick fixes” offered by your phone provider only to see them fail? Discover the real solution to resolving your caller reputation issues and drastically improve your answer rates.
Warning: Auto-Texting Missed Calls Could Cost Your Business Big
While 91% of consumers welcome business texts, auto-texting missed calls risks costly TCPA fines of $500-$1,500 per violation—Domino's paid nearly $10 million for this mistake. Fortunately, there's a safer, compliant approach that keeps customers in control while protecting your business from expensive lawsuits.
How to Grow Your Google Reviews And Attract More Customers
In today's digital landscape, online reviews are paramount for business growth. Positive reviews help build your reputation and visibility on Google, driving more traffic to your business and, ultimately, generating more sales. Consider these strategies to help your business capture more Google reviews.
Help Local Communities Stay Connected When it Matters Most
Disasters happen quickly. In these times, local residents rely heavily on vital services like emergency response, disaster recovery, utilities, police, fire and judicial operations. How can local governments keep faith with constituents and ensure access to vital services and open lines of communication?
How a Demand for Business Texting Helped Martel Inc. Grow Its Customer Base
Today, 91% of customers now want the ability to text businesses. Shifts in consumer preference toward business texting caused Clayton Carlson, President of Martel Inc. to take notice of the opportunity for his communications business to deliver a modern, transformative business texting solution to his customers.
Crisis Communication Solved: How Roane County Reconnected Their Community
When the pandemic hit Roane County, their four-line phone system collapsed under thousands of daily calls, leaving residents unable to reach vital health services. Suddenly, complaints flooded the mayor's office and public health and trust was in jeopardy. This is the incredible story of how the county health department responded to the crisis.
Legacy Phone Systems Left Counties Dark for Days - Here's What Worked Instead
In North Carolina, 48% of telecom systems went dark during Hurricane Helene, crippling emergency response efforts. In nearby Cocke County, Tennessee, police department and election board telephones were down just three days before in-person voting was set to begin. This is the story of their amazing recovery.
Ditch the Chatbots and Use Business Texting Instead
Are your customers ditching your business because of frustrating interactions with chatbots? 65% of people say they're likely to abandon a business transaction due to a negative chatbot experience. Discover the benefits of launching text conversations with customers from your website instead of chat.
The Dangers of Employees Texting from Their Personal Numbers
Is your business putting employees at risk by having them text customers from personal numbers? Using personal phone numbers for business communication creates serious privacy concerns and security risks that could negatively impact your employees and the business. Discover the five hidden dangers and what you can do to protect your company and staff.
The Hidden Junk Fees Providers Include and How to Avoid Them
In addition to government mandated fees, many providers tack on hidden junk fees to increase their profits while seemingly keeping their published base cost low. We have put together a list highlighting some popular UCaaS providers and their hidden fees so that they don’t catch you (and your wallet) by surprise.