Help Local Communities Stay Connected When it Matters Most
Disasters happen quickly. In these times, local residents rely heavily on vital services like emergency response, disaster recovery, utilities, police, fire and judicial operations. How can local governments keep faith with constituents and ensure access to vital services and open lines of communication?
How a Demand for Business Texting Helped Martel Inc. Grow Its Customer Base
Today, 91% of customers now want the ability to text businesses. Shifts in consumer preference toward business texting caused Clayton Carlson, President of Martel Inc. to take notice of the opportunity for his communications business to deliver a modern, transformative business texting solution to his customers.
Crisis Communication Solved: How Roane County Reconnected Their Community
When the pandemic hit Roane County, their four-line phone system collapsed under thousands of daily calls, leaving residents unable to reach vital health services. Suddenly, complaints flooded the mayor's office and public health and trust was in jeopardy. This is the incredible story of how the county health department responded to the crisis.
Legacy Phone Systems Left Counties Dark for Days - Here's What Worked Instead
In North Carolina, 48% of telecom systems went dark during Hurricane Helene, crippling emergency response efforts. In nearby Cocke County, Tennessee, police department and election board telephones were down just three days before in-person voting was set to begin. This is the story of their amazing recovery.
Ditch the Chatbots and Use Business Texting Instead
Are your customers ditching your business because of frustrating interactions with chatbots? 65% of people say they're likely to abandon a business transaction due to a negative chatbot experience. Discover the benefits of launching text conversations with customers from your website instead of chat.
The Dangers of Employees Texting from Their Personal Numbers
Is your business putting employees at risk by having them text customers from personal numbers? Using personal phone numbers for business communication creates serious privacy concerns and security risks that could negatively impact your employees and the business. Discover the five hidden dangers and what you can do to protect your company and staff.
The Hidden Junk Fees Providers Include and How to Avoid Them
In addition to government mandated fees, many providers tack on hidden junk fees to increase their profits while seemingly keeping their published base cost low. We have put together a list highlighting some popular UCaaS providers and their hidden fees so that they don’t catch you (and your wallet) by surprise.