Your residents expect to reach you when something goes wrong, but replacing an aging phone system can mean a drawn-out RFP process. Not every local government, school, utility, and non-profit knows a faster path exists. This article explains how The Interlocal Purchasing System (TIPS) lets eligible organizations buy HostMyCalls and HostMyText without an RFP, and why one Tennessee county switched within a week.

If your team is only reviewing 2% of customer calls, you're not managing - you're guessing. And that blind spot is where compliance gaps, missed coaching moments, and quiet customer churn hide in plain sight. This article breaks down the 3 warning signs most businesses miss, what they're actually costing you, and how AI-Powered Voice Intelligence can replace guesswork with real visibility.

Texting customers requires your business to be registered with Campaign Registry (TCR). But, registration can be cumbersome and complicated. Some providers promise quick activations, but neglect to inform you of their high rejection rates and messy, manual application process. What was promised to take days takes months and leads to fees. Use this guide to understand TCR rejection triggers and how to avoid them.