Why Partnering with Hosted Voice Experts Makes Sense for Managed Service Providers (MSPs)
For organizations across the U.S., Managed Service Providers (MSPs) are the go-to experts supporting modern workplace technology including IT support, technology consulting and data security.
Delivering reliable hosted voice solutions to customers should be simple, seamless and secure, not disruptive or frustrating. But very often, voice systems can introduce unnecessary technical complications and support challenges for MSPs and their customers. This is where partnering with hosted voice experts can make all the difference.
A Natural Partnership
Network Solutions Group (NSG), a leading MSP in Nashville, Tennessee, knows the situation well. Like many in the industry, their team needed a hosted voice provider who could partner with them in delivering reliable phone service, dedicated support, and peace of mind for NSG and its customers. That’s why they chose to work with HostMy.
As Brian Hunter, HostMy Channel Manager, put it, “Voice is usually not an MSP’s core business, but their clients are required to have it. When they bring us in, they’ve got expertise when it comes to voice and they don’t have to worry about it.”
Watch the full conversation with Scott Thorsen, President of NSG and HostMy Channel Manager, Brian Hunter to see this partnership in action:
Solving Hosted Voice Challenges
When it comes to solving hosted voice challenges for MSPs and their customers, HostMy stands apart from traditional voice providers in three critical ways:
1. A True Selling Partner
Instead of “dropping off” a product, HostMy becomes an extension of the MSP’s team. The HostMy Channel Manager works side-by-side with their MSP partners through quoting, client presentations, and getting deals closed so that agents don’t have to be voice experts - they just need to identify the opportunity.
2. Simple, Reliable Technology
HostMy makes phone systems intuitive and hassle-free. If technical issues arise, MSPs have immediate access to dedicated experts, ready to deliver real help, fast. For NSG, this means more time focusing on their core strengths, fewer headaches and happier customers.
Scott notes, “HostMy’s system simply works and the clients see that. It takes the worry off of their plate.”
3. White Glove Service & Accountability
Every customer deserves to feel valued and supported. That’s why NSG and HostMy both believe in owning every problem until it’s solved. With HostMy, MSPs have a partner that stands beside them from project kickoff through installation, ongoing support, and any speedbump along the way.
As Scott Thorsen of NSG, explains, “We pride ourselves on white glove service. We own a problem until it’s fixed, and HostMy has that exact same mentality.”
Why Leading MSPs Choose HostMy
HostMy empowers NSG’s customers to deliver a seamless experience. With HostMy, organizations can work from anywhere, answer calls on-the-go, streamline operations, and improve overall engagement with their customers.
As Scott Thorsen puts it, “HostMy’s system is a no-brainer for MSPs because it enables their clients to work from wherever and operate more efficiently with peace of mind.”
For NSG, the partnership with HostMy dramatically reduces service tickets related to phone system support, enabling NSG’s team to focus on delivering even greater value for the organizations they support. As a result, clients are happier, teams waste less time on support, and NSG can focus on strategic IT projects that grow their business.
Partnering with HostMy
Not a voice expert? Do not let limited expertise in hosted voice sales and support keep you from offering these important solutions to customers. Discover why MSPs like NSG trust HostMy as their go-to voice partner:
Grow your business and improve your value proposition
Hassle-free, modern hosted voice solutions
Real partnership with dedicated sales and support experts
A partner you can trust to deliver an experience your customers will love
Interested in working with a hosted voice partner that is as dedicated to your customers as you are? Consider partnering with HostMy for hosted voice solutions.
Call 865-588-5723 or Visit our Partner Page to learn more and begin a conversation with our team.