Madison Suburban Utility District (MSUD) faced a double hit: outdated phone systems that couldn't support remote workers, and thousands of dollars lost annually to late or unpaid utility bills. Within weeks of switching providers, staff were answering calls from home, the number of past-due accounts plummeted, and moving offices became a breeze. Discover the simple technology shift that saved this organization thousands and rescued them from endless IT headaches.

What happens when an organization like the BBB of Greater East Tennessee is itself in need of a hosted voice provider? The decision criteria it uses and the vendor it selects is instructive to other businesses also in need of a solution. Discover the three factors behind CEO Tony Binkley's choice and what led him to declare: "I can't imagine being with anybody else at this point."

Frustrated that your business calls are being flagged as SPAM? Have you spent time implementing those “quick fixes” offered by your phone provider only to see them fail? Discover the real solution to resolving your caller reputation issues and drastically improve your answer rates.

In addition to government mandated fees, many providers tack on hidden junk fees to increase their profits while seemingly keeping their published base cost low. We have put together a list highlighting some popular UCaaS providers and their hidden fees so that they don’t catch you (and your wallet) by surprise.