What it Takes to Be the Trusted Voice Provider of the BBB of Greater East Tennessee
In business, trust isn’t only valuable, it’s essential. No organization understands this better than the Better Business Bureau (BBB) of Greater East Tennessee. At the heart of their mission is ensuring that local businesses maintain credibility and serve customers with integrity.
Tony Binkley, President and CEO of the BBB of Greater East Tennessee, puts it this way:
“When you’re doing business today, you don’t know who to trust. One of the things the BBB does is make sure that businesses have a track record of doing the right thing, treating customers right, and if there are issues, that the business just makes that right.”
Modeling Trust and Accountability
So, what happens when the BBB of Greater East Tennessee is itself in need of technology and services? Who does it turn to? The type of vendors the BBB of Greater East Tennessee selects for their own needs is a direct reflection to the public of the organization’s actual commitment to its values and mission. The BBB of Greater East Tennessee must not only select providers that offer the best technology, but ones that exemplify trust and service in business relationships. This is why the BBB of Greater East Tennessee turns to HostMyCalls from HostMy for its hosted voice communications.
Tony Binkley has guided the BBB of Greater East Tennessee for nearly a decade. And throughout that time, HostMy has played a crucial role in ensuring the organization’s voice systems are seamless and dependable.
Immediate Help When You Need It Most
HostMy has earned Tony Binkley’s trust not only based on its remarkable technology and service, but because of the responsiveness of HostMy’s expert support team when it mattered most.
Whenever the BBB of Greater East Tennessee encounters a challenge or has a question, Tony and his team are confident that local HostMy experts will be there ready to help. In this way, what could have been a stressful situation is quickly resolved.
"If we’ve had any issues, HostMy has been right there to resolve them immediately," Tony recalls."And I can’t imagine being with anybody else at this point."
Watch Tony Binkley recount his experience with HostMy firsthand:
Service That Feels Personal
According to Tony, the partnership with HostMy is more than a vendor-client relationship. Beyond its robust technology, what truly sets HostMy apart is its values, people and personalized service.
"If I ever need anything, I can make a phone call to somebody. I’m either talking to somebody immediately or somebody’s calling me back relatively quickly," explained Tony Binkley.
Unlike impersonal call centers located half way around the world, HostMy’s support is local, tailored, fast, and friendly. The personal touch and immediate access to experts means a lot in an industry known for endless phone trees and poor customer service.
Decades of Loyalty and Satisfaction
The long-standing partnership between BBB of Greater East Tennessee and HostMy is built on years of positive interactions. Over time, trust was earned time and again as HostMy delivered reliable solutions and exceptional care, making it unthinkable for the BBB of Greater East Tennessee to consider another provider.
Tony sums up his experience this way:"There’s just no way that at this point I would even consider moving services. And the pricing is good as well. So when you’ve got service, and pricing, and people who know you when you call and seem to care about what you’re doing and what your needs are, what else can you ask for?"
No Customer Should Ever Be Treated Like a Number
With over 70 years as a family-owned business, HostMy remains committed to continuous improvement, combining best-in-class features and unwavering support. With HostMy, every client is treated like family and every challenge is met with real solutions.
When service, trust, and results matter, organizations like the BBB of Greater East Tennessee choose HostMy.
"We have a lot of pride in being an accredited member of the Better Business Bureau and having a track record where we’ve had no complaints whatsoever. It’s an extra level of pride for us that they have chosen to get their hosted voice services from us,” explains HostMy President and Co-founder, Jim Waldrop.
Consider HostMy
Is your business in need of a trusted voice provider? Reach out to learn more about HostMy’s award-winning hosted voice solutions on our website, here: Get Started with HostMy.