Intelligence to Address Your Business Challenges

Does your team spend hours listening to recorded calls to capture valuable insights? Many businesses either spend too much time on this or are simply overwhelmed and skip analyzing calls entirely. 

Voice Intelligence by HostMy goes to work the moment a call ends, turning every conversation into insights your business can act on.

• Analyzes 100% of calls automatically - no business challenge goes undetected.

• Delivers deep answers to pressing business questions - quickly determine what's driving churn, which reps are winning and where compliance is slipping.

• Sends smart alerts and actionable insights - address problems the moment they happen, not weeks later when the damage is done.

• Diagnoses operational issues and fixes hidden revenue leaks - pinpoints the conversations and issues costing you deals, customers, and compliance.

Turn Call Data Into Insights - Get Answers & Fix Revenue Leaks

Voice Intelligence by HostMy comes with powerful features including:

• Instant Intelligence Dashboards - See call volume, sentiment trends, and flagged keywords at a glance, so you know exactly where to coach, where to intervene, and where revenue is at risk.

• AI Call Analysis - Get an executive summary of every call in seconds, including purpose, outcome, and a predicted customer satisfaction score. No one on your team has to press play.

• Automated Compliance Monitoring - Set alerts for when specific phrases are said or not said, so you're notified the moment a required disclosure is missed or a customer signals intent to cancel.

• Interactive Transcripts with Audio Search - When you do need to verify a detail, search every conversation like you'd search your email and click any sentence to jump to that moment in the recording.

Getting Started Is Simple

Voice Intelligence is a simple, low-cost add-on to your existing HostMyCalls service. No new hardware. No complex setup. Just insights from day one. And when you have questions, you talk to a real person on our U.S.-based support team. That's been the HostMy way since 1946.

Express Interest in giving your business access to Voice Intelligence by HostMy. 

Frequently Asked Questions (FAQs)

We want you to be confident adding Voice Intelligence to your HostMyCalls service. Below we address some common questions:

Q1: I already have call recording. How is Voice Intelligence different?

Call recording gives you audio files. Voice Intelligence gives you answers. Instead of manually listening to recordings to find problems or coaching opportunities, Voice Intelligence uses AI to automatically analyze every recorded call. You get instant summaries, searchable transcripts, sentiment scores, customer satisfaction insights, and compliance alerts.

Q2:I’m not a HostMyCalls customer yet. Can I still get Voice Intelligence?

Voice Intelligence requires HostMyCalls with call recording enabled. If you’re not yet a customer, no problem. Our team can get you set up with HostMyCalls and Voice Intelligence together.

Q3: How much does it cost?

Voice Intelligence is a low-cost add-on to your HostMyCalls service. And like all HostMy services, there are no hidden junk fees. Contact us for pricing specific to your business.

Q4:What types of businesses benefit most from Voice Intelligence? 

Any business where phone conversations drive revenue, relationships, or compliance obligations. Customer support teams use it to catch escalation risks early and identify coaching opportunities. Sales teams use it to find their best-performing call patterns and replicate them. Businesses in regulated industries - healthcare, finance, legal - use the automated compliance monitoring to ensure required disclosures are never missed.

Q5: How can Voice Intelligence reduce QA time by 90%?

Without automation, reviewing call quality means listening to recordings one by one, filling out scorecards, and hoping you caught the right calls. Most QA teams only review 1-3% of total call volume because there simply isn’t enough time for more. Voice Intelligence reviews every conversation automatically. It flags issues, scores sentiment, identifies training opportunities, and monitors for missing disclosures - so your team focuses on taking action, not listening.

Q6: What kind of alerts can I set up? 

You can create alerts based on specific keywords (like “cancel,” a competitor’s name, or a legal phrase), sentiment levels, customer satisfaction scores, or a combination of these. You can also alert on absence - for example, get notified when a required compliance disclosure is not stated during a call. Alerts are delivered by email to the recipients you choose and can be set by department.

Q7: Is my call data secure? Can other people see it?

Yes, your data is secure. Voice Intelligence is built on an enterprise-grade architecture with strict data separation between organizations. Your keyword lists, alert rules, and call data are completely private. You also control who on your team has access - user permissions can be set by role and department, so employees only see calls relevant to their group.

Q8: Is the setup complicated?

Not at all. Our team handles the activation. You tell us which lines to monitor, and insights begin flowing immediately. No new hardware, no complex configuration. If you need call recording enabled first, we’ll take care of that too. Voice Intelligence also comes preloaded with best-practice keyword templates and alert rules, so you get value from day one.

Q9: What if I need help setting up alerts or reading my dashboard?

You get direct access to our U.S.-based support team. No overseas call centers, no runaround. When you need help configuring alerts, interpreting your data, or fine-tuning your keyword lists, you talk to a real person who knows your account. That’s been our approach since 1946.

Q10: What makes Voice Intelligence different from other call analytics tools?

Most standalone analytics platforms require you to stitch together a phone system, a recording service, and a separate AI tool - each from a different vendor, each with its own support team. Voice Intelligence is built directly into HostMyCalls. Your calls, recordings, transcripts, and insights all live in one place, supported by one team.