Turn Every Call Into Actionable Insights

Does your team spend hours listening to recorded calls to capture valuable insights? Many businesses either spend too much time on this or are simply overwhelmed and skip reviewing calls entirely. 

Voice Intelligence from HostMy uses artificial intelligence to analyze customer conversations and pull out the insights your business needs to improve leadership decision-making and the performance of your sales and customer success teams.

Instead of spending countless hours manually reviewing call data, you get clear summaries, searchable transcripts, sentiment scoring, and customer satisfaction insights instantly.  

Voice Intelligence by HostMy:

• Reduces QA time by up to 90% - every call is reviewed, not just a handful

• Flags compliance risks automatically - detects when required disclosures are missing or legal keywords appear

• Tracks customer satisfaction in real time - identifies negative sentiment and positive trends across your team

• Searches calls like text - click any sentence in a transcript to jump to that exact moment in the recording

• Alerts you the moment it matters - set triggers for key phrases like “cancel,” competitor mentions, or high negative sentiment

Better Business Outcomes, Powered by Artificial Intelligence

Voice Intelligence by HostMy comes with powerful features including:

• Instant Dashboards - See call volume, sentiment trends, and flagged keywords at a glance so you know where your team needs coaching without digging through recordings.

• Searchable Audio with Interactive Transcripts - Search across all conversations like you'd search your email, and click any sentence in a transcript to jump to that exact moment in the recording.

• AI Call Summaries - Get an executive summary of every call in seconds - including purpose, outcome, and a predicted customer satisfaction score - instead of listening to 20-minute recordings.

• Automated Compliance Monitoring - Set alerts for when specific phrases are said or not said, so you're notified immediately if a required disclosure is missed or if a customer mentions canceling.

Getting Started Is Simple

Until now, the kind of call intelligence found in Voice Intelligence was only available to large enterprise call centers with big budgets and dedicated analytics teams. Voice Intelligence by HostMy brings that same capability to your business.

Voice Intelligence is a simple, low-cost add-on to your existing HostMyCalls service. No new hardware, no complex setup, and the insights start paying for themselves from day one. 

Express Interest in giving your business access to Voice Intelligence by HostMy. 

Frequently Asked Questions (FAQs)

We want you to be confident adding Voice Intelligence to your HostMyCalls service. Below we address some common questions:

Q1: I already have call recording. How is Voice Intelligence different?

Call recording gives you audio files. Voice Intelligence gives you answers. Instead of manually listening to recordings to find problems or coaching opportunities, Voice Intelligence uses AI to automatically analyze every recorded call. You get instant summaries, searchable transcripts, sentiment scores, customer satisfaction insights, and compliance alerts.

Q2: I’m not a HostMyCalls customer yet. Can I still get Voice Intelligence?

Voice Intelligence requires HostMyCalls with call recording enabled. If you’re not yet a customer, no problem. Our team can get you set up with HostMyCalls and Voice Intelligence together.

Q3: How much does it cost?

Voice Intelligence is a low-cost add-on to your HostMyCalls service. And like all HostMy services, there are no hidden junk fees. Contact us for pricing specific to your business.

Q4: What types of businesses benefit most from Voice Intelligence? 

Any business where phone conversations drive revenue, relationships, or compliance obligations. Customer support teams use it to catch escalation risks early and identify coaching opportunities. Sales teams use it to find their best-performing call patterns and replicate them. Businesses in regulated industries - healthcare, finance, legal - use the automated compliance monitoring to ensure required disclosures are never missed.

Q5: How can Voice Intelligence reduce QA time by 90%?

Without automation, reviewing call quality means listening to recordings one by one, filling out scorecards, and hoping you caught the right calls. Most QA teams only review 1-3% of total call volume because there simply isn’t enough time for more. Voice Intelligence reviews every conversation automatically. It flags issues, scores sentiment, identifies training opportunities, and monitors for missing disclosures - so your team focuses on taking action, not listening.

Q6: What kind of alerts can I set up? 

You can create alerts based on specific keywords (like “cancel,” a competitor’s name, or a legal phrase), sentiment levels, customer satisfaction scores, or a combination of these. You can also alert on absence - for example, get notified when a required compliance disclosure is not stated during a call. Alerts are delivered by email to the recipients you choose and can be set by department.

Q7: Is my call data secure? Can other people see it?

Yes, your data is secure. Voice Intelligence is built on an enterprise-grade architecture with strict data separation between organizations. Your keyword lists, alert rules, and call data are completely private. You also control who on your team has access - user permissions can be set by role and department, so employees only see calls relevant to their group.

Q8: Is the setup complicated?

Not at all. Our team handles the activation. You tell us which lines to monitor, and insights begin flowing immediately. No new hardware, no complex configuration. If you need call recording enabled first, we’ll take care of that too. Voice Intelligence also comes preloaded with best-practice keyword templates and alert rules, so you get value from day one.

Q9: What if I need help setting up alerts or reading my dashboard?

You get direct access to our U.S.-based support team. No overseas call centers, no runaround. When you need help configuring alerts, interpreting your data, or fine-tuning your keyword lists, you talk to a real person who knows your account. That’s been our approach since 1946.

Q10: What makes Voice Intelligence different from other call analytics tools?

Most standalone analytics platforms require you to stitch together a phone system, a recording service, and a separate AI tool - each from a different vendor, each with its own support team. Voice Intelligence is built directly into HostMyCalls. Your calls, recordings, transcripts, and insights all live in one place, supported by one team.