Give Callers the Option to Continue Conversations by Text

Traditional voicemail options often leave callers concerned about response times and feeling underserved. Our Voice Initiated Messaging (VIM) feature allows callers to switch seamlessly from an auto attendant to a text conversation with designated staff. VIM empowers your organization to meet consumer expectations, ensuring convenient communication options for your customers.

Streamline Your Call Support

• 91% of customers want to text businesses

• Small and mid-sized businesses are only able to answer 37.8% of all inbound calls

• 42% of customers choose text conversations over the phone because they hate being put on hold

• Respond to more callers with fewer staff

• Leverage text to boost your team’s efficiency

• Avoid long hold times, and improve customer satisfaction

Multiple Inbound Options

VIM can be implemented from multiple auto attendant options, letting you decide when you want to give callers the option of beginning a texting conversation. Using VIM, Callers can initiate a text message conversation to their cell phone from dial pad auto attendant options. Assigned staff receives the incoming text request and messaging between staff and customers take place as a normal text conversation.

• Select from Auto Attendant – Give callers the option to begin a texting conversation

• Exit a Call Queue - Avoid frustrating wait times

• Reduce Callback from Voicemail – Ease the burden on your call answering positions and reduce callbacks